How can we help you?

Yes, you can manage multiple subscriptions under one account. Each subscription comes with its own delivery schedule and product selection.

If you forget your login details, use the “Forgot Password” feature to reset your password or contact customer support for help by calling 1300 800 564, sending an email or using the contact form on our website.

Yes, you can update your payment information online. All you need to do is log in to your account and locate the “Billing” section through your account dashboard.

You can easily reset your password by clicking the “Forgot Password” link on the login page of our website and following the instructions sent to your registered email.

If you miss a subscription payment is missed, don’t worry. First, we’ll attempt to charge the payment method on file again. If unsuccessful, your subscription may be paused until payment is made.

Our main office is located at [Office Address], but our products are available for nationwide shipping. You can contact our customer support team from anywhere. Send us an email, call us at 1300 800 564, or use the contact form on our website.

Hairy Hair customer support is available Monday through Friday during business hours (9am to 6pm). During these hours you can reach us via email, phone or live chat. Outside our contact hours we recommend sending an email and we’ll get back to you as soon as possible.

There are several ways you can contact our friendly customer support team. Email us at info@Hairy Hair.com.au, send a message via the contact form on our website, or give us a call at 1300 800 564 – we’ll be happy to help!

At the moment, we don’t offer free product samples. However, we do provide detailed product information and customer reviews on our website to help you determine whether our treatment is right for you.

Yes, making certain lifestyle adjustments can help prevent or manage hair loss. Reducing stress, maintaining a healthy diet, avoiding harsh hair treatments, and protecting your scalp from sun damage can all help prevent hair loss. A balanced diet is vital for healthy hair growth – for instance, a lack of protein can lead to weak and brittle hair so it’s important to include a range of high-quality protein sources such as lean meat, fish, dairy products, eggs, nuts and lentils. You also need to make sure you’re getting enough vitamins in your diet. Vitamin A is essential for producing sebum – a natural oil that moisturises the scalp. Biotin (vitamin B7) is also crucial as a lack of this vitamin can cause thinning hair and brittle nails. You can find biotin in foods like eggs, almonds and spinach. A lack of iron can cause anemia which reduces blood flow to the hair follicles and may result in hair loss, while zinc and omega-3 fatty acids are essential for maintaining scalp health. It’s important to manage stress levels, engage in regular exercise and avoid fre quent use of chemical-based hair treatments and heat styling tools. Using straighteners and hairdryers too often can weaken hair shafts and make them more prone to breakage – so it’s best to stick with gentle haircare routines and products. Make sure to protect your hair from sun damage by wearing a hat as UV rays are harmful to the hair and scalp. Finally, you should avoid tight hairstyles like braids, buns and cornrows as this can lead to a condition called traction alopecia – a type of hair loss caused by too much tension on the hair follicles.

Yes, hair loss can be associated with various medical conditions. Some of the most common include an underactive thyroid (hyperthyrodism) and an overactive thyroid (hypothryrodism), because thyroid hormones play an important role in regulating hair growth so imbalances can interrupt the natural hair growth cycle. Iron-deficiency anemia can also lead to hair thinning, as iron produces haemoglobin which helps carry oxygen to the hair follicles. Autoimmune conditions like alopecia areata can trigger the immune system to attack hair follicles resulting in sudden hair loss or bald patches. Also, chronic stress can cause hair loss – it may lead to a condition called telogen effluvium which pushes follicles into the resting phase of the hair growth cycle leading to excess shedding. It’s important to consult a doctor if you think you have an underlying condition that is causing your hair loss.

Some of the early signs of hair loss include thinning at the crown and a receding hairline. You might also notice excessive shedding when brushing or washing your hair. Treating hair loss in it’s early stages is key to managing it and potentially reversing it, so keep an eye out for these signs.

Yes. While both men and women experience hair loss, the patterns and causes can differ between genders. For men, it’s often linked to male pattern baldness (androgenetic alopecia), and is characterized by thinning around the hairline and crown, whereas women typically experience diffuse thinning across the scalp. Hormonal imbalances, genetics and medical conditions can influence the hair loss patterns in both genders.

Hair loss is extremely common and affects millions of people worldwide, especially as they age. Around 50% of men will experience some level of hair loss or thinning by the age of 50. Usually this is due to a condition called male pattern baldness, or androgenetic alopecia. Male pattern baldness involves genetics and male sex hormones – particularly the hormone DHT which causes hair follicles to shrink and can lead to progressive hair loss over time. Other factors such as stress, hormonal changes, medical conditions and lifestyle factors contribute to the widespread prevalence of hair loss, but it can be effectively managed with the right treatments and lifestyle adjustments.

Yes, some Hairy Hair products may have shipping restrictions depending on the local regulations in the region. These regulations will be clearly indicated on the product page.

If you receive the wrong product, don’t worry! You can contact our customer support team via email, telephone (1300 800 564) or the contact form on our website. Send us your order details and we will arrange for the correct product to be sent to you as quickly as possible.

If you want to change your shipping method, contact our customer support team straight away after placing your order. We will always try our best to accommodate your request if the order has not yet been processed.

Yes, you can update your shipping address by contacting our customer support team at your at your earliest convenience. We recommend changing your address as soon as possible after placing your order to ensure that it hasn’t already been processed or shipped.

At Hairy Hair we offer three different shipping options to suit your needs. You can choose from standard, expedited, and overnight shipping.

During your consultation with a Hairy Hair specialist, we will discuss your hair loss history, current symptoms, any other medical conditions, and your personal treatment goals to ensure the best care plan for your needs.

While you may not be able to choose a specific doctor, all of our consultations are conducted by highly qualified specialists who have extensive experience in hair loss treatment. Our team of doctors are experienced dermatologists and trichologists who will work with you to create a personalised treatment plan that achieves optimal hair growth results.

Our products are developed by a skilled team of board-certified dermatologists and trichologists who specialize in hair loss, using the latest scientific research to ensure long-term effectiveness and excellent hair growth results.

You can schedule a follow-up consultation with a doctor at any stage of your treatment journey through our website or by contacting our support team directly.

Our qualified doctors play a crucial role in every stage of the treatment process. Firstly, they oversee the formulation of our products during the product development and manufacturing stages to make sure treatment targets hair loss effectively and is backed by the latest scientific research. They also provide personalized consultations with customers to tailor their treatment plans – ensuring the best possible results. Throughout your treatment, doctors will be available on an ongoing basis to monitor your progress and make any necessary adjustments.

Hairy Hair products should be stored in a cool, dry place and away from direct sunlight to preserve their effectiveness.

Yes, many of our products are specially formulated to be both vegan and gluten-free, but we recommend checking the product labels or descriptions for specific details about the ingredients.

Most Hairy Hair products have a shelf life of 2-3 years when stored properly in a cool, dry place away from direct sunlight. Proper storage is essential to maintaining the effectiveness of your treatment. Always follow the instructions on the package to ensure correct storage.

Yes, you can use Hairy Hair treatment with other products like hair growth shampoos and serums, however, we recommended consulting with a doctor first to make sure the other treatment is compatible with our medication and suitable for you.

Results can vary between patients, but most start to see improvement within 3-6 months of consistent use. It’s important to commit to long-term treatment when you sign up to Hairy Hair, as the best results are seen after treatment has been continued for a long period of time and stopping it can reverse the progress you’ve made.

Referrals must be new customers who have not previously made a purchase from Hairy Hair. Referrals for a previous customer will not qualify for rewards.

Yes, referral rewards typically have an expiration date, so make sure to use them before they expire or you could lose out on discounts and savings. You can find the expiry date for a specific referral reward by checking your Hairy Hair account.

Your referral must complete a purchase using the unique referral link you give them for the purchase to qualify for rewards. If they don’t, the referral will not count towards your rewards – so make sure to confirm this with them beforehand.

We can normally only issue one referral reward per purchase, so if you’ve accumulated multiple rewards from various referrals you’ll generally need to use them on seperate orders, but make sure to check the specific terms and conditions on our website for more information.

Your referral reward will be issued when the customer you’ve referred completes their first purchase and the return period has passed. The return period is there to ensure the purchase is confirmed and not returned or refunded. You’ll then be able to receive a discount, free product or account credits towards your next purchase.

Hairy Hair was designed as a long-term solution to hair loss, so the best results are seen with continious use. Long-term use may also be necessary to maintain results, especially if hair loss is caused by progressive conditions like male pattern baldness, or androgenetic alopecia. Stopping treatment could reverse your progress and you may notice continuing hair loss, so we recommend committing to a long-term daily routine with your Hairy Hair treatment plan.

While users experience results at different rates, you will begin to see reduced hair loss, improved hair density, and regrowth over time with consistent use. Most users report noticeable results after around 6 months of treatment with Hairy Hair.

Don’t panic if you miss a single dose or application – this is unlikely to significantly impact your results. When you realise you’ve missed a dose, continue taking your treatment as normal, but try to stick to the recommended schedule for the best possible outcomes.

After 3-6 months, you should start to notice reduced hair shedding, thicker hair density, and new hair growth. This time frame can vary between users, with some reporting changes earlier and some later. The best results are typically seen after around 6 months of continuous use.

Yes, you can usually combine Hairy Hair with other treatments, but it’s important to check with your doctor to ensure that combining treatments is safe and effective for your specific hair loss condition.